Privacy Policy
Privacy Policy
Last Updated: [01/06/2025]
1. Who We Are
Travel with Zahid (“we,” “us,” “our”) operates https://travelwithzahid.ae from our office at Sharf DF Metro Station, Mostfawi Business Center Office No 602-6, UAE. We provide immigration and tourism services to UAE residents and visitors. This is our privacy policy declaration page.
2. Information We Collect
We collect data necessary for your visa processing and tour bookings:
- Personal Details: Full name, nationality, passport copies, UAE residency status
- Contact Information: Email, UAE mobile number (+971 format), address
- Immigration Data: Visa applications, employment records, travel history
- Tour Details: Pickup locations, dietary requirements, group members
- Technical Data: IP address, browser type, pages visited (via cookies)
3. How We Use Your Information
| Purpose | Legal Basis | Examples |
|---|---|---|
| Visa processing | Contract necessity | Submitting Schengen/USA applications |
| Tour operations | Service fulfillment | Desert safari pickup coordination |
| Appointment reminders | Legitimate interest | SMS/WhatsApp embassy slot alerts |
| Legal compliance | Legal obligation | UAE immigration record-keeping |
| Service improvements | Consent (where required) | Website analytics via Google Analytics |
4. Data Sharing
We disclose information only when essential:
- Government Authorities: UAE immigration, embassies (e.g., submitting UK visa applications)
- Service Partners: IATA-licensed carriers for airport transfers, hotels for tour bookings
- Payment Processors: UAE-licensed gateways (network data only, no full card details stored)
- Legal Requirements: If mandated by UAE courts or DTCM (Dubai Tourism) regulations
Third Parties We Work With:
- VFS Global (visa application centers)
- UAE Desert Safari Operators (licensed by DTCM)
- Emirates NBD Payment Gateway
5. International Transfers
Your data may be transferred to:
- Embassies in the country of application (e.g., USA visa data to US Department of State)
- Cloud servers in UAE/GCC (Dubai-based hosting providers)
We ensure all transfers comply with UAE Data Protection Law and EU SCCs where applicable.
6. Data Security
We implement:
- AES-256 encryption for documents
- Secure VPN access for staff
- Biometric-secured document storage
- Annual penetration testing
- Strict access controls (only visa officers handle passport data)
7. Your Rights (UAE DPL Compliance)
You may request:
✅ Access to your visa/tour files
✅ Correction of errors (e.g., passport number)
✅ Deletion of non-essential data
✅ Export of application records
✅ Marketing opt-out (reply “STOP” to SMS)
Submit requests to: info@travelwithzahid.ae
Response time: 30 days (as per UAE law)
8. Data Retention
| Data Type | Retention Period |
|---|---|
| Visa applications | 5 years (UAE regulation) |
| Tour bookings | 3 years after last tour |
| Financial records | 7 years (UAE tax law) |
| Marketing consents | Until revoked |
9. Children’s Privacy
- We do not process minor data without parental consent
- Children’s passport copies collected only for family visa applications
- Parents may request deletion of child’s data
10. Cookies & Tracking
We use:
- Necessary cookies: Session management for visa forms
- Preference cookies: Language selection memory
- Analytics: Google Analytics (anonymized IPs)
Control via browser settings or our cookie banner
11. Policy Updates
We notify changes via:
- Website banners 30 days before effective date
- Email/SMS for material changes
Continued use = acceptance
12. Contact Us
For privacy concerns:
📞 Data Protection Officer: +971 556711836
✉️ Email: info@travelwithzahid.ae
📍 Office: Sharf DG Metro Station Exit 1- Mostafawi Business Center – Office No 602-6, Dubai – UAE
Complaints may be filed with:
Dubai Data Establishment
UAE Ministry of Artificial Intelligence
Developed by Latson Solutions